These scenarios describe two predictions in what will be an algorithmic and smart machine driven world where people and machines must define harmonious relationships. In his session at Gartner Symposium/ITxpo 2016 in Orlando, Daryl Plummer, vice president, distinguished analyst and Gartner Fellow, discussed how Gartner’s Top Predictions begin to separate us from the mere notion of technology adoption and draw us more deeply into issues surrounding what it means to be human in a digital world.
Gartner’s Top Predictions
By 2018, 20 percent of business content will be authored by machines.
Content that is based on data and analytical information will be turned into natural language writing by technologies that can proactively assemble and deliver information through automated composition engines. Content currently written by people, such as shareholder reports, legal documents, market reports, press releases and white papers are prime candidates for these tools.
By 2018, 6 billion connected things will be requesting support.
In 2021, 1 million new IoT devices will be purchased every hour of every day. What happens when they require help and support? Organizations will need to develop strategies and mechanisms for responding to things in different ways than when communicate with and problem-solve for people.
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